FAQ

TieredUp Tech (TieredUp Tech, Inc.) is a locally owned tech shop in Orange, Texas, founded in 2009 by Coby Poluk. We repair phones, tablets, computers and game consoles, build BitCrate custom gaming PCs, and sell PC parts, gaming accessories and trading card games, in store and online at tiereduptech.com.

We're at 1812 N 16th St, Orange, TX 77630. We're open Monday to Friday, 10:00 AM to 6:00 PM, closed 1:00 to 2:00 PM for lunch, and closed Saturday and Sunday. Call (409) 886-8324 or email support@tiereduptech.com.

Repair customers come to our Orange shop from Orange, Beaumont, Port Arthur, Vidor, Groves, Nederland, Lumberton and the rest of the Golden Triangle and Southeast Texas. Online orders, including BitCrate gaming PCs, ship within the United States.

No. Walk-ins are welcome, and most repairs don't need an appointment. Bring your device in during business hours; we'll look at it and give you a quote before any work begins.

Phones and tablets (screens, batteries, charging ports, cameras, speakers and microphones, back glass, water damage); computers and laptops (diagnostics, virus and malware removal, SSD and RAM upgrades, data recovery, cleaning); and game consoles (HDMI ports, disc drives, overheating). We also do board-level micro-soldering.

Yes. Phone and tablet repairs carry a 30-day parts and labor warranty, and computer and console hardware we replace carries a 30-day warranty against failure or defects. Warranties don't cover liquid, drop or physical damage, and virus cleanups aren't covered.

BitCrate is TieredUp Tech's own line of gaming PCs, built to order and tested in our Orange, TX shop. Builds come in six tiers, from Common to Mythic, and each includes a 1-year labor warranty plus the full manufacturer warranty on its parts.

Yes. Financing and lease-to-own options are available on PCs and repairs. See our Financing page or ask in store.

Most common phone repairs are finished the same day. A screen replacement usually takes about 30 to 45 minutes, a battery about 20 to 30 minutes, a charging port about 30 to 45 minutes, and a camera or back glass about 45 to 60 minutes. Tablet screens take about 60 to 90 minutes. Water damage treatment takes 24 to 48 hours.

We repair Apple iPhone and iPad, Samsung Galaxy phones and tablets, Google Pixel, LG, Motorola and other brands.

The price depends on your model and the part. We give you a quote before any work begins. Call (409) 886-8324 or walk in for a quote.

Every phone and tablet repair comes with a 30-day warranty on the replacement parts and the labor. It doesn't cover devices that show water damage or corrosion, or any later physical damage, liquid damage, misuse, or servicing by another shop.

Yes. Expedited service costs $25, paid when you drop the device off. For phones and tablets it guarantees your repair begins within 24 hours of check-in.

Yes. We do a full ultrasonic cleaning and corrosion treatment, which usually takes 24 to 48 hours. Because of the damage, water-damaged devices are not covered by the repair warranty.

We fix desktops, laptops and custom PCs that won't boot, blue-screen, shut down randomly or run slowly. We also remove viruses and malware, install SSD and RAM upgrades and migrate your data, recover data, and do deep cleaning with fresh thermal paste. We service Dell, HP, Lenovo, ASUS, custom PCs and more.

We repair PlayStation 4, PlayStation 5, Xbox and Nintendo Switch. That includes HDMI port replacement with micro-soldering, disc drive and laser replacement, and fixing overheating with a full cleaning and new thermal paste.

Yes. We do micro-soldering and component-level repair, such as replacing a bent or broken console HDMI port.

Often, yes. We recover photos, documents and game saves from failing or formatted drives whenever possible.

We run a full diagnostic first and give you a transparent quote covering the diagnostic fee, parts, labor and timing before any work begins.

Computer and console hardware we replace carries a 30-day warranty against failure or defects, and some parts also carry a longer manufacturer warranty. The warranty doesn't cover water, drop or dust damage, and virus cleanups aren't covered.

Yes. Expedited service for computers and game consoles costs $25, paid when you drop the device off.

There are six tiers: Common, Uncommon, Rare, Epic, Legendary and Mythic. They run from entry-level Common builds under $800 to Mythic builds above $3,500. Current prices are on each build's page.

Yes. The BitCrate configurator at tiereduptech.com/pages/build-your-bitcrate lets you choose your CPU, GPU, case and more.

New computers carry a 1-year labor warranty from the date of delivery or pickup, and every part carries its full manufacturer warranty. We can process manufacturer warranty replacements for you. The warranty doesn't cover tampering, modification, breakage or liquid damage.

BitCrate PCs are built and shipped from Orange, Texas, to addresses in the United States. Online orders ship by UPS (cutoff 3 PM Central) or USPS, and free ground shipping applies to orders over $1,200.

You can request a return within 7 days of receiving your item by emailing support@tiereduptech.com. Returns of unwanted items carry a 20% restocking fee, and items must be in the condition and packaging you received them in. Sale items follow the same return rules; gift cards can't be returned. If we made an error, we cover the return.

Yes. Financing and lease-to-own options are available. See our Financing page or ask in store.